Terms of service

Terms of service

Last updated: October 1, 2025

These Terms of Service ("Terms") govern your access to and use of the Tannaro website and services (the "Service") operated by Tannaro ("we", "us", or "our"). By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, then you may not access the Service.

1. Use of the Service

You may use our Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service:

  • In any way that violates any applicable national or international law or regulation
  • To transmit, or procure the sending of, any advertising or promotional material without our prior written consent
  • To impersonate or attempt to impersonate the company, a company employee, another user, or any other person or entity
  • In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful

2. Products and Pricing

We strive to provide accurate product descriptions, images, and pricing information. However, we do not warrant that product descriptions, images, or other content on the Service is accurate, complete, reliable, current, or error-free.

All prices are subject to change without notice. We reserve the right to modify or discontinue any product at any time without prior notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of any product.

3. Orders and Payment

When you place an order through our Service, you are making an offer to purchase products. We reserve the right to accept or reject your order for any reason, including product availability, errors in pricing or product information, or issues identified by our fraud prevention systems.

Payment must be received by us before we ship your order. We accept various payment methods as displayed on our checkout page. By providing payment information, you represent and warrant that you are authorized to use the payment method provided.

4. Shipping and Delivery

We will arrange for shipment of products to you. Shipping costs and estimated delivery times are displayed during checkout. While we make every effort to deliver products within the estimated timeframe, delivery dates are not guaranteed.

Risk of loss and title for products purchased from us pass to you upon delivery to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments.

5. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible products within the timeframe specified in our Return Policy. Returned products must be in their original condition, unused, and in their original packaging.

Refunds will be processed to the original payment method used for the purchase. Please allow a reasonable time for the refund to be processed and appear in your account.

6. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Tannaro and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

7. User Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. You are responsible for safeguarding the password and for all activities that occur under your account.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

8. Prohibited Uses

You may not use our Service:

  • For any unlawful purpose or to solicit others to perform unlawful acts
  • To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
  • To submit false or misleading information
  • To upload or transmit viruses or any other type of malicious code

9. Limitation of Liability

In no event shall Tannaro, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

10. Indemnification

You agree to defend, indemnify, and hold harmless Tannaro and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees).

11. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

12. Governing Law

These Terms shall be interpreted and governed by the laws of Bangladesh, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

13. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

14. Contact Information

If you have any questions about these Terms of Service, please contact us at tannaro.contract@gmail.com or call us at 01572915263.